Refund and Return Policy

At Skytrack Ecommerce, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please review our policy below for details.

1. Return Eligibility

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging.

• Returns must be initiated within 30 days of the delivery date.

• Items that are damaged, used, or missing original packaging may not be eligible for a full refund.

• Certain products, such as fragrances, cosmetics, skincare, and personal care items, are non-returnable due to hygiene and safety reasons unless they arrive damaged or defective.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used beauty, skincare, or makeup products.

• Gift cards and promotional items.

• Items marked as final sale or non-returnable on the product page.

3. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact our support team at contact us page  with your order number and reason for return.

2. Our team will provide you with a Return Authorization (RA) number and return instructions.

3. Securely pack the product and include a copy of the invoice or order confirmation.

4. Ship the item using a trackable shipping method (customer is responsible for return shipping costs unless the item was received damaged or defective).

4. Refund Process

• Once your return is received and inspected, we will process your refund within 5-7 business days.

• Refunds will be issued to the original payment method used at checkout.

• Shipping fees are non-refundable, except in cases where the return is due to an error on our part.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing  with photos of the item. We will arrange for a replacement or a full refund at no additional cost to you.

6. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the item and place a new order.

7. Late or Missing Refunds

If you haven’t received a refund after the processing period:

• Check your bank account again.

• Contact your credit card company (it may take additional time for the refund to appear).

• Contact your bank for further assistance.

• If you still need help, reach out to us at 

8. Policy Updates

Skytrack Ecommerce reserves the right to modify this policy at any time. Any changes will be updated on this page with the effective date.

For further assistance, contact us.